Technical Support
Torchmate is the industry leader in technical support. We support our machines with unlimited phone and web support for the life of the machine. On this website and in the provided instructions CD there are guides to help you in building and operating your machine. If any questions, problems, or concerns arise during assembly or operation of the machine please feel free to contact our technical support staff.
Torchmate Technical Support
866-571-1066 x3 (Toll Free)
775-673-2200 x3
7:30AM-4:00PM Pacific Time
Monday - Friday
Technical Support Team
The Torchmate technical support team comes from a diverse background to better serve our customers.
Jack Douglass - Technical Support Manager
Jack grew up traveling and enjoys sailing and SCUBA diving. He has a physics degree from Cal Poly - San Luis Obispo. When not working he enjoys BBQing and gardening.
Mike Aiello
Mike enjoys building and driving off road vehicles and in the summer going to the lake and wakeboarding. He also likes to build and repair computers.
Jake Reed
Jake came to Torchmate after managing Radio Shack stores. He enjoys working on rebuilding his RX-7, model building, and improving his ever expanding collection of scripophily. Jake also served in the US Army Infantry stationed in Korea.
Rod Sanchez
Rod originates from Hawaii and has enjoyed living in the Reno/Sparks area despite the cold winters. Rod enjoys building radio controlled vehicles and programming computers.
Dennie Smith
Dennie grew up in and around the Sierras and enjoys the outdoors with his dog Tigger and 4 wheeling. He has a background in metal working and computers.
Sky Spindt
Sky comes from Hawaii and has experience managing Radio Shacks and building boats. In the summer he enjoys kayaking on the Truckee River.
