Below you can find a copy of our stated returns and warranty policy. Both domestic and international customers have one option:
The customer may return the defective part upon written authorization of our technical support manager. Upon receipt of the defective part, we will forward it to our manufacturer. The manufacturer will determine whether it
will be repaired or replaced under warranty within 3 business days of their receipt of the part. Once it has been determined that the part was defective, it will either be repaired or replaced at the determination of the manufacturer. Shipping cost (via Ground only) will be credited to the customer account upon determination that a defect will be covered under warranty. All expedited shipping costs must be paid for by the customer and will not be refunded.
It is always the option of the customer to purchase a new part. The customer may not, under any circumstance, receive a refund for any part unless he/she returns it within 30 days of its purchase.
30 DAY GUARANTEE. If Buyer is not satisfied with the performance of the Goods within 30 days from the date the Goods were shipped from the Seller, Buyer may return the Goods in the original carton(s) for a full refund less Shipping, Handling, Damages and Freight Charges. All sales become final after this 30 day period. Buyer should determine the satisfactory performance of the Goods by using the software, and inspecting and bench running the motors and/or accessory items. Any items to be returned for full refund must be in new, unused (except for bench testing), and saleable condition at the sole determination of the Seller. Items that, in the Seller's judgment, have been used or modified in any way, or kits that have been partially or fully completed will be subject to a restocking fee to be determined by the Seller. A return authorization number (RAN) must be obtained by the customer prior to any return. Shipments of returned items not marked with a valid RAN will be refused.
WARRANTY. Electronics and motors are warranted by their manufacturer to the original purchaser for 12 months from the date of Applied Robotics, Inc.'s sale invoice. Mechanical components are standard industrial parts and are not warranted except by their respective manufacturers. If any of the warranted items are found by Seller to be defective, such Goods will, at Seller's option, be replaced or repaired at Seller's cost. No defective goods are to be returned without written authorization of seller. The sole purpose of the stipulated exclusive remedy shall be to provide the Buyer with free repair and replacement of defective Goods in the manner provided herein. This exclusive remedy shall not be deemed to have failed of its essential purpose so long as the Seller is willing and able to repair or replace defective Goods in the prescribed manner. The foregoing warranty is in lieu of all other warranties, express or implied, including those of merchantability or fitness for any purpose not expressly set forth herein. No affirmation of Seller, by words or action, other than as set forth in this Section shall constitute a warranty. Seller's warranty does not apply to any Goods which have been subjected to misuse, mishandling, misapplication, neglect (including but not limited to improper maintenance), accident, improper installation, modification (including by not limited to use of unauthorized parts or attachments), or adjustment or repair performed by anyone other than Seller or one of Seller's authorized agents. When returning products to Seller packaging must be adequate or all warranty is null and void. Buyer will pay for the cost of Shipping to and from the Seller for all warranty repairs.
Any claim by Buyer with reference to the Goods sold hereunder shall be deemed waived by the Buyer unless submitted in writing to seller within the earlier of (I) thirty (30) days following the date Buyer discovered or by reasonable inspection should have discovered, any claimed breach of foregoing warranty, or (ii) 12 months following the date of shipment. Any cause of action for breach of the foregoing warranty shall be brought within one year from the date the alleged breach was discovered or should have been discovered, whichever occurs first.
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